How can we help?
For account, album-access, sharing or safety concerns, email larksupport@gmail.com. Include what happened and your app version. Never send passwords or sign-in codes.
Can't join an album?
An invitation helps you find a gathering. To view or contribute, you must have matching location and time evidence. Photos taken outside the event cannot be added.
Report a photo, comment or user
Use the report or block controls in the album. You can also contact support about harmful content. Include enough information to locate the album or item.
Delete your account and data
Open Profile → Settings → Privacy & data → Delete my account and data. After confirming, cleanup is queued and normally completes within 24 hours. Your phone's original photos remain untouched. Save the private receipt link to check completion.